Owner FAQ

We will be ready within the first 24 hours after signing the contract.

Our goal is to find suitable tenants as soon as possible. In order to do this, we use various advertising platforms. If your house is on the market, we are evaluating market conditions daily to make sure your home is priced competitively. You can expect to have a signed lease in less than 60 days.

Tenants need to pay the application fee. We use this fee to enable credit/background checks.

We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.

We have different payment methods: Mail, office delivery, Western Union, Online portal (with autopay), can be dropped off at any Southern First location.

Yes, we can agree to make direct deposits to your preferred bank account.

Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.

Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters insurance. This greatly helps to solve emergency issues.

The tenant must fist complete the application process. All residents over 18 living in the house are required to apply. Once approved the tenants will be sent a lease for an online signature. The tenants will use the time before move-in to switch utilities into their name, set up renters' insurance and login to the Portside online Portal

When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found.

We do move-in and move-out inspections. In addition, we do semiannual full interior/exterior inspections. This report will be sent to your email, and we will be available for a follow-up call if there is anything further you would like to discuss.

When tenants move into your property, all tenant utilities will be in their name unless otherwise requested.

Our lease agreements contain strict rules about rent payment delays and failures. Tenants will be charged a 10% late fee on the 5th of the month. An eviction notice will also be sent via certified mail. They will have 5 days to pay the outstanding balance or the eviction will be filed with the county court.

We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

You are able to access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects.

We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.

No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.